We understand medical services and the bills associated with such procedures/events can be costly. In conjunction with providing world-class clinical care, we want to ensure industry-leading customer service.
While excellent clinical care is our main objective, the Andrews Institute Ambulatory Surgery Center is also a business. In order to maintain our standard of excellence clinically, we rely on our business operations to run efficiently and effectively. Please contact our Patient Access Department to discuss your specific requests or needs at (850) 916-8500.
Returned (NSF) Checks
The Andrews Institute Ambulatory Surgery Center is happy to accept money orders and/or cashier’s checks for payment on accounts. As part of this service, we institute an industry-standard fee of $35 on any checks returned for insufficient funds. This fee will be added to your account balance. Should checks be returned for insufficient funds on more than one occasion to an account, we will no longer accept checks as a form of payment used to satisfy said account. A representative will contact you to discuss further action if necessary.
Collection of Delinquent Accounts
If a patient account becomes delinquent, the account will be turned over to a collection agency. This policy is in effect for any and all patients receiving care at Andrews Institute Ambulatory Surgery Center. An account is deemed delinquent if payment has not (ever) been received, payments are missed for two consecutive billing cycles (60 days), payment has missed the billing cycle following a NSF check, deviation from agreed upon payment plans, or multiple returned (mail) statements to Andrews Institute Ambulatory Surgery Center.
Collection activity can negatively impact your credit report. The team at Andrews Institute Ambulatory Surgery Center does not wish this to happen, but unfortunately, in order to be able to provide the excellent quality care we do it is necessary to have these provisions in place. If at any point you become unable to meet your financial obligations, move, or have any other circumstance which would ultimately affect your financial status, please contact our Patient Access Department at (850) 916-8500 as soon as possible to discuss your situation and work towards a mutually beneficial solution.
Price Transparency
Andrews is committed to price transparency; per our general financial policy you can expect the following related to pricing, payment, and charity care when having a procedure performed at our center:
Prior to surgery Andrews Institute Surgery Center will make every attempt to provide each patient with a good faith estimate of their individual patient responsibility prior to their surgery, upon receipt or conveyance of the estimate, payment will then be expected either prior to or at the time of surgery.
Andrews Institute ASC accepts all major credit/debit cards (Visa, MasterCard, American Express and Discover), money orders, and cashier’s checks (personal checks are not accepted). Full payment of the patient’s estimated copay, deductible and/or coinsurance is expected prior to (or at) the time of service unless a previous arrangement has been made.
In conjunction with providing world-class clinical care, Andrews Institute ASC seeks to ensure industry leading customer service and excellent clinical care. In order to maintain our standards of clinical excellence; we rely on our business operations to run efficiently and effectively. That being said, Andrews Institute Surgery Center partners with and accepts Care Credit as their third-party payment arrangement vendor.
The Andrews Institute ASC understands there are circumstances that arise where a physician may prefer their patient(s) with no ability to pay or patients with out-of-network insurance to have their surgery performed at this facility. In order to ensure that the Andrews Institute ASC does not suffer substantial financial loss caused by performing cases with little or no reimbursement each individual requested charity case will be reviewed by AIASC leadership. A charity case would be a case where the patient either does not have insurance coverage and unable to pay the ASC fees for their surgery or has insurance, but it is an insurance the ASC does not accept due to little or no payment caused by being a non-participating provider with the patient’s insurance. Additional financial information may be requested from the patient to complete the charity case review.