We understand medical services and the bills associated with such procedures/events can be costly. In conjunction with providing world-class clinical care, we want to ensure industry-leading customer service.
While excellent clinical care is our main objective, the Andrews Institute Ambulatory Surgery Center is also a business. In order to maintain our standard of excellence clinically, we rely on our business operations to run efficiently and effectively. Please contact our Patient Access Department to discuss your specific requests or needs at (850) 916-8500.
Returned (NSF) Checks
The Andrews Institute Ambulatory Surgery Center is happy to accept money orders and/or cashier’s checks for payment on accounts. As part of this service, we institute an industry-standard fee of $35 on any checks returned for insufficient funds. This fee will be added to your account balance. Should checks be returned for insufficient funds on more than one occasion to an account, we will no longer accept checks as a form of payment used to satisfy said account. A representative will contact you to discuss further action if necessary.
Collection of Delinquent Accounts
If a patient account becomes delinquent, the account will be turned over to a collection agency. This policy is in effect for any and all patients receiving care at Andrews Institute Ambulatory Surgery Center. An account is deemed delinquent if payment has not (ever) been received, payments are missed for two consecutive billing cycles (60 days), payment has missed the billing cycle following a NSF check, deviation from agreed upon payment plans, or multiple returned (mail) statements to Andrews Institute Ambulatory Surgery Center.
Collection activity can negatively impact your credit report. The team at Andrews Institute Ambulatory Surgery Center does not wish this to happen, but unfortunately, in order to be able to provide the excellent quality care we do it is necessary to have these provisions in place. If at any point you become unable to meet your financial obligations, move, or have any other circumstance which would ultimately affect your financial status, please contact our Patient Access Department at (850) 916-8500 as soon as possible to discuss your situation and work towards a mutually beneficial solution.